Indiana University

Problems sending or receiving email

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Overview

Below are resources for diagnosing and solving common email problems. Email problems can arise with your account itself or with the configuration of your email client (the software you use to access your email account), and it's not always easy to tell which of these is to blame. Keeping your account within its alloted size (i.e., its "quota") by deleting and/or moving messages, and properly specifying your preferred address, will save you from the most common problems with mail receipt. With regard to sending mail, correctly specifying your SMTP mail server in the configuration of your client, and using the proper addresses for your recipients, will avoid two of the most common problems.

Note: Most IU students have Cyrus mail, Imail, or Umail accounts. Faculty and staff generally have Cyrus mail accounts. Graduate students, student employees, faculty, and staff may have Exchange accounts instead or in addition. For more information, see Email at each IU campus.

BlackBerry problems

General problems

Mailing list problems

Preferred address and forwarding problems

Quota problems

Services and Support

 
 


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